Refund policy

About product returns and exchanges

We pay close attention to the management and shipping of products, but in the unlikely event that there are "defective products (destruction, damage, etc.)", "product deficiency", "quantity deficiency", we will bear the shipping cost. We will exchange or return the item. We apologize for the inconvenience, but after receiving the productWithin 7 daysContact us orinfo@sloli.storePlease contact us. The person in charge will get back to you within a day.

* Defective products are limited to cases where they were destroyed at the time of delivery. Please note that we do not accept any damage after wearing.


Is it possible to return or refund at the convenience of the customer?

Please file a return request within 7 days of the arrival of the item. We apologize for the inconvenience, but we do not accept orders for more than 7 days. However, if it is convenient for the customer, the return shipping fee will be the number paid by the customer.A product (if you place an order and want to buy one in it, the refund is only for that product.


About exchange

We do not accept exchanges for the convenience of our customers. Please understand.


Non-returnable case

Please note that we cannot accept exchanges or returns in the following cases.

  • 8 days or more from the date of arrival of the product
  • Products that have been opened, used, or used
  • If perfume, cigarettes, or other odors adhere to the product, or if the product is damaged, such as scratches, shavings, frayed threads, or deformation.
  • Products that have been cleaned, washed, or hem-repaired
  • Products without bag cages (bags, cases, tags) and accessories
  • Action products, products for sale
  • Due to hygiene, anterwear and stock cannot be returned.
  • Due to customer's convenience, such as the photo and image are different, and the color and image are different.
  • Due to customer's convenience such as ordering a product that has been delayed
  • If you have not contacted us in advance


About cancellation

Cancellation before shipping is possible, After the developmentCancelRequests will be refused. note that.
If the payment is overdue or the package is not received and is treated as a return, it will be automatically canceled... Please note that we may decline your order in the future if the order is canceled without prior notice.


Precautions for returns

When you return the product, please send the box and accessories together with the product. When returning the product, please use a courier service, etc., and be sure to keep a copy of the letter of delivery. In addition, if there is no proof sent, we will not be responsible for any troubles such as loss or delivery during delivery. In addition, we cannot accept returns in the following cases. Please note.

  • If the item did not arrive due to a delivery problem
  • If the item was damaged due to a delivery problem
  • If there is a shortage of products or accessories

Return address 

Return Address Country: CHINA

Postal code: 311203

Prefecture: Zhejiangsheng

City: Hangzhoushi

Address: xiaoshanqu yatailu1801hao, taobaocangku Bzuo 5lou

Recipient: Li Ling

phone: +86-15168247183

We apologize for the inconvenience, but please note that if you return a non-returnable item directly without contacting us, you will be refused receipt.

If you have any other questions, please feel free to contact us.