About product returns and exchanges
We pay close attention to product management and shipping, but in the unlikely event that "defective product (damage, stain, etc.)", "product difference", or "quantity difference" occurs, we will replace or return the product at our expense. We will correspond. In that case, sorry to trouble you, but after receiving the item14Within daysSLOLI site chat or emailinfo@sloli.storePlease contact us.We will reply to you within 2 days (excluding Saturdays, Sundays, and holidays) after confirming the email.。Inquiries before and after the campaign may be delayed when inquiries are concentrated.
※If the product is defective, enter the order number and the defective part.Easy to understand] Please take a picture and attach a photo. (Multiple sheets allowed)
(If the image size is too large to send, adjust the image quality.)
* Limited to unused items with tags that are defective when they arrive. Please note that we do not accept returns or exchanges for damage or dirt after wearing.
* Special sale items and items ordered during the sale period are not eligible for exchange, and in the unlikely event that they are defective, we will refund them instead of exchanging them.
* The appearance of colors may differ between the image and the actual product depending on the lighting at the time of shooting, the viewing environment (monitor, etc.), and the environment in which the product is placed (color type of outdoor and indoor lighting). ..
Due to the arrival time of the product, you may be wearing a sample product when shooting the model.
* All products are new, but slight stains and threads generated during production and transportation may not be considered defective.
* In case of replacementIf in stock, exchange for the same product,
If the item is out of stock, it will be returned, refunded, or exchanged for another item.
Is it possible to return or refund at the convenience of the customer?
Returns and refunds are possible. Please file a return request within 14 days of the arrival of the item. We cannot accept orders for more than 14 days. However, if it is convenient for the customer, the return shipping fee will be borne by the customer, and please return it in advance (we cannot accept payment on delivery).
If you order multiple items and want to return one of them, the refund amount is only for that item.
Customers are usually charged only once for shipping (including returns), but the shipping fee for returns or exchanges due to customer's convenience (size difference, order error, image difference, etc.) will be borne by the customer. .. We will bear the return shipping fee, re-shipping fee, and refund fee.
How to refund if you return
The refund procedure will be carried out after the canceled / returned item arrives at our company and the staff in charge of the return can confirm it. In case of cancellation beyond the closing date of the credit card company, the refund will be made the following month or the month after next. Please contact each card company for details.
After the canceled / returned item arrives at our company, it will basically be refunded only in the form of PAYPAL or SLOLI gift card. Please note that refunds cannot be made by cash or bank transfer.PAYPAL refundRefunds will be made within 14 working days after confirmation of the returned product. In the case of returns for customer convenience, the transfer fee for refund will be borne by the customer.
Details will be announced after you contact us for the return.
About exchange
In principle, we do not accept exchanges for customer convenience. note that.
If the size does not fit, please place an order again after returning the product. Customers are responsible for shipping charges and return shipping charges. Prices may change when reordering.
Non-returnable case
Please note that we cannot accept exchanges or returns in the following cases.
- 14 days or more from the date of arrival of the product
- Products that have been used or have evidence of use
- If perfume, cigarettes, or other odors adhere to the product due to fitting, or if the product is damaged such as scratches, dirt, frayed threads, or deformation.
- Products that have been cleaned, washed, or hem-repaired
- Products without tags or accessories
- Items that are not eligible for returns, such as lucky bags
- Items that come into direct contact with the skin, such as anterwear and stock, cannot be returned or exchanged due to hygiene issues.
- If you have not contacted us before returning
About cancellation
Cancellation is possible before the product is shipped, and we cannot respond to cancellation requests after shipping.
Since we need time to ship in large quantities and pack products, there is a slight difference between the actual shipping time of the package and the sending time of the shipping email automatically sent to the customer.The actual shipping time will be based on this shipping record. If you wish to cancel or change your order, please contact us as soon as possible.
Usually, because the inventory quantity is unstable due to the campaign period, cancellation, product change, etc.In the unlikely event that the ordered item is out of stock, SLOLI will contact you by email.
Customers who choose convenience store payment or bank transfer to secure product inventory as soon as payment is completed cannot secure inventory on the system if payment is not completed after ordering, so the product may be sold out. I will. Thank you for your understanding.
Precautions when returning
To request a return, please contact SLOLI Customer Support within 14 days after your package arrives. It is okay for the returned luggage to arrive at us for more than 14 days.
When you return the item, please send it with the accessories delivered with the item. When returning the product, please use a courier service and be sure to keep a copy of the invoice. If there is no proof of shipment, we will not be responsible for any troubles such as loss or misdelivery during delivery.
- When the item does not arrive due to delivery trouble
- When the item is damaged due to delivery trouble
- When products and accessories are missing
Return address
Country: CHINA
Postal code: 311203
Prefecture: Zhejiangsheng
City: Hangzhoushi
Address: xiaoshanqu yatailu1801hao, taobaocangku Bzuo 5lou
Recipient: Li Ling
phone: +86-15168247183
We apologize for the inconvenience, but please note that if you return a non-returnable item directly without contacting us, you will be refused receipt.
If you have any other questions, please feel free to contact us.