If you have any questions, please refer to the "Frequently Asked Questions" below. Or contact customer support.
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Q: What kind of payment method do you have?
A: ①PAYPAL(PAYPAL can now be paid with a bank account in addition to credit and debit cards. Customers who do not use a card can also make payments safely and easily.)
② Credit card (Visa and MaterCard can be used.)
③ Convenience store / bank transfer
Please see the following page for details.
about the order
Q: Is it possible to change or cancel an order?
A: If you wish to cancel your order, change the color / size of the ordered item, change the delivery address information, or make an additional order, please contact customer support as soon as possible. We cannot accept changes or cancellations after the package has been shipped.
Q: I'm not sure about the size...
A: Please refer to the size guide on the product page and the reviews of other customers. OrPlease contact customer support.
Q: I would like to issue a receipt.
A: The receipt is not shipped together with the ordered item, but can be provided as an electronic receipt by contacting customer support after ordering.
* Since we are a Chinese company, the regular receipt is in Chinese. You can enter the Japanese Yen amount, order date, etc. in the remarks column. If you have any specifications such as the address of the receipt or the proviso, please send it to customer support in advance.
About the status of the order
Q: I would like to confirm the order details.
A: After confirming the order30We will email you the order details within minutes. Please be sure to check that your order details, quantity, delivery address information, etc. are correct. If you have any problems, please contact customer support as soon as possible.
Q: My order has been canceled automatically. Why?
A: SLOLI cannot verify the invoice information you enter. If the billing address does not match the card company or bank file, the order will be automatically cancelled. If your order is canceled, please contact the card issuer or bank to verify that your book information is correct. Then place your order using the correct billing address.
In the case of convenience store / bank transfer payment, your order will be automatically canceled if you do not make the payment within the payment deadline of 7 days.
Q: I want to track my luggage.
A: After shipping your package, we will email you an invoice number and a website that can be tracked.
Q: I haven't received my parcel. Lost. What should I do now?
A: If you do not receive your package or it is lost, please be assured that our customer support staff will resend your package or give you a full refund as soon as the situation is confirmed.
Q: It's been a few days since I shipped it, but I haven't received it yet. When will it arrive?
A: Usually after shipping3-5It will arrive in about business days (excluding weekends and holidays). However, it may change depending on the weather and traffic conditions, so from the shipping completion notification1Please wait for about a week.1If you do not receive it after a week, please contact Sagawa Express or customer support.